Terms & Conditions

Last Updated: December 22, 2025
Company: Titanium 3 Solutions, LLC. 
Contact: info@ti-3.com | (678) 573-5002 | 215 Deer CV Fayetteville, GA. 30214
Governing Law: State of Georgia, USA (unless otherwise agreed)

1. Acceptance of Terms

By accessing or using this website or any services offered by Titanium 3 Solutions, LLC. (“we,” “us,” “our”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the site or services. If you enter into a separate master services agreement (MSA), service order, statement of work (SOW), or service‑level agreement (SLA), those documents govern in case of conflict.

2. Services Description

We provide Managed IT Services and Telecommunications (the “Services”), which may include:

• Managed endpoint/server support, monitoring, patching, help desk

• Network design, implementation, and maintenance

• Cloud migration and administration (Microsoft 365, Azure, etc.)

• Cybersecurity services (assessment, hardening, EDR, backups)

• Telecom services (VoIP/UCaaS, SIP trunking, number provisioning/porting, SD‑WAN)
  Actual services are defined in the applicable SOW/SLA.

3. No Professional Advice

Content on this site is for general information only and does not constitute legal, compliance, financial, or cybersecurity advice. Consult qualified professionals before relying on any information.

4. Use of the Site

You agree not to misuse the site or Services (e.g., no illegal activity, malware distribution, network abuse, or intellectual property infringement). We may suspend or terminate access for violations of these Terms or our Acceptable Use Policy (AUP).

5. Account Registration & Security

You are responsible for safeguarding credentials, multi‑factor authentication devices, and any actions taken under your account. Notify us immediately of unauthorized access.

6. Service Availability; Maintenance Windows

We aim to provide reliable Services with scheduled maintenance windows communicated in advance when feasible. Availability may be affected by network conditions, carriers, cloud providers, utilities, or client‑side infrastructure.

7. Service‑Level Agreements (SLAs)

Response and resolution targets, uptime commitments, and credits (if any) are set out in the SLA or service order. SLA credits are the sole and exclusive remedy for SLA shortfalls.

8. Telecom Specific Terms (VoIP/UCaaS/SIP)

8.1 E911/Enhanced 911: VoIP E911 may differ from traditional 911. You must provide accurate service address information and promptly update any changes. Power or broadband failures may prevent emergency calling.
8.2 Number Porting & Provisioning: Number porting is subject to carrier rules and timely client cooperation. We are not liable for delays or rejections caused by carriers or incomplete information.
8.3 Fair Use: Plans may include fair‑use limits to prevent abuse and ensure network integrity. Excess usage may incur additional fees or service adjustments.
8.4 Third‑Party Carriers & Networks: We may use carriers or providers. We are not responsible for their outages, policies, or performance, but we will coordinate commercially reasonable support.

9. Client Responsibilities

• Maintain compliant infrastructure and licenses; follow security best practices.

• Provide timely information and access (physical/remote) required for delivery.

• Ensure backups/restores per SOW; verify recovery objectives align with business needs.

• Maintain up‑to‑date device inventories, contact lists, and location data (for E911).

• Comply with applicable laws and regulations (e.g., data protection, export, telecom).

10. Data Security & Backups

We implement reasonable administrative, technical, and physical controls appropriate for the Services. No system is 100% secure. Unless otherwise specified in a written agreement, you are responsible for:

• Validating backup jobs, retention, and restoration tests

• Business continuity and disaster recovery planning

• Security awareness training and endpoint hygiene

11. Privacy; Confidentiality

We handle personal data per our Privacy Policy. Each party agrees to protect the other’s confidential information and use it only for the purpose of providing or receiving Services.

12. Subprocessors & Third‑Party Services

We may engage subprocessors (e.g., datacenters, cloud providers, carriers) and third‑party platforms. Your use may be subject to their terms and policies. We are not liable for their acts or omissions beyond our contractual obligations.

13. Intellectual Property

We own all rights in our content, tooling, and methodologies. You own your data and any client‑specific content you provide. Unless otherwise agreed, deliverables produced under a SOW are licensed for your internal business use, not for resale or distribution.

14. Open‑Source & Vendor Licenses

Certain solutions may include open‑source or vendor software subject to their licenses. You agree to comply with those terms. Where required, license notices will be provided.

15. Fees, Billing & Taxes

Fees are as stated in the service order/SOW and are payable as invoiced. Late payments may incur interest or suspension of Services. You are responsible for applicable taxes, surcharges, and regulatory fees (excluding our income taxes).

16. Changes to Services

We may enhance, modify, or discontinue features to improve performance, security, or compliance. Material changes will be communicated through reasonable channels. If a change materially degrades contracted functionality, your remedies are those set out in your agreement.

17. Warranties & Disclaimers

Except as expressly stated in a written agreement, the site and Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, and uninterrupted or error‑free operation.

18. Limitation of Liability

To the maximum extent permitted by law, Titanium 3 Solutions, LLC. is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or business interruption, even if advised of the possibility. Our total aggregate liability for all claims arising from or related to the site or Services shall not exceed the amounts paid by you to us for the Services in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow limitations; your rights may vary.

19. Indemnification

You agree to indemnify, defend, and hold harmless [Company Name] and its affiliates, officers, and employees from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your: (a) use of the site or Services; (b) violation of these Terms or applicable laws; (c) infringement of third‑party rights.

20. Term; Suspension; Termination

We may suspend Services for non‑payment, security threats, or policy violations. Either party may terminate as specified in the MSA/SOW (e.g., for material breach not cured within 30 days). Upon termination, pay any outstanding amounts, return or destroy confidential information, and transition Services as agreed.

21. Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, including acts of God, labor disputes, utility or carrier failures, cyber attacks, war, or government actions.

22. Export & Sanctions Compliance

You agree not to use the Services in violation of U.S. export controls or sanctions laws and will not permit access from sanctioned countries or to prohibited parties.

23. Dispute Resolution; Venue

The parties will attempt to resolve disputes through good‑faith negotiations. If unresolved, disputes shall be brought in the state or federal courts located in Fayette County, Georgia, and the parties consent to jurisdiction and venue there, unless the MSA specifies arbitration.

24. Changes to Terms

We may update these Terms periodically. The “Last Updated” date reflects the latest revision. Continued use of the site or Services after changes indicates acceptance.

25. Notices

Official notices must be sent to the addresses specified in the MSA/SOW or, for website matters, to [legal@yourdomain.com]. Notices are deemed received upon confirmed delivery.

26. Entire Agreement; Severability; Assignment

These Terms, together with service orders/SOWs and policies referenced herein, constitute the entire agreement regarding site use. If any provision is found unenforceable, the remainder will remain in effect. You may not assign your rights without our prior written consent; we may assign to an affiliate or in connection with a merger or acquisition.

27. Contact

Questions about these Terms? Contact Titanium 3 Solutions, LLC at support@ti-3.com or (678) 573-5002.